reinaPrivacy Policy
This page describes what we collect when you use reina and how we keep that data protected. We take your privacy seriously. We collect only the information necessary to operate our platform, verify your identity, process your payments, and comply with applicable law. We do not sell your data to third parties, and we do not use it for purposes beyond what we describe here.
When you register on reina, deposit via DANA, e-wallet, mobile banking, or bank transfer, or place wagers on Liga 1, Piala AFF, or any other market, you share personal and financial information with us. We encrypt that data, store it securely, and access it only when necessary to serve you. Our servers may sit outside your jurisdiction, but we apply the same data protection standards regardless of location.
If you have questions about how we handle your data or want to exercise your privacy rights, contact our support team. We respond to all data requests within 14 days.
What Data We Collect on reina
We collect your personal information during account registration: your full name, date of birth, email address, phone number, and residential address. We use this information to verify your identity, comply with anti-money-laundering regulations, and contact you about your account. We collect your identity document (national ID, passport, or driver's license) and proof of address during the Know Your Customer (KYC) verification process. This verification is required by law and helps us prevent fraud and unauthorized access.
We collect financial information when you deposit or withdraw. This includes your payment method details (e.g., your DANA or e-wallet account identifier), transaction amounts, and timestamps. We do not store your full payment credentials—only tokenized references that allow us to process future transactions. We collect information about your activity on reina: which markets you view, which wagers you place, your account balance, and your login history. We use this information to detect suspicious activity, improve our platform, and comply with regulatory requirements.
How We Use Your Data on reina
We use your personal data to operate reina and provide you with our services. This includes account management, payment processing, wager settlement, and customer support. We use your data to verify your identity and comply with Know Your Customer (KYC) and anti-money-laundering (AML) regulations. We use your activity data to detect fraud, prevent abuse, and enforce our terms. We may use your email or phone number to send you account notifications, payment confirmations, or important updates about our platform.
We do not use your data for marketing purposes without your explicit consent. We do not sell your data to third parties. We do not share your data with other gambling operators or unrelated businesses. We may share your data with payment processors (such as mobile banking, local payment, or your bank) only to the extent necessary to process your transactions. We may share your data with law enforcement or regulatory authorities if required by law.
Third-Party Processors and Data Transfers on reina
We use third-party service providers to help operate reina. These include payment processors, cloud hosting providers, and customer support platforms. We share only the minimum data necessary for these providers to perform their functions. All third-party processors are contractually obligated to protect your data and use it only for the purposes we specify. We do not allow them to use your data for their own marketing or business purposes.
Our servers may be located outside your jurisdiction. When your data is transferred internationally, we apply the same encryption and security standards regardless of location. We comply with data protection laws in all jurisdictions where we operate. If you are based in Jakarta, Surabaya, Bandung, Medan, or elsewhere, your data receives the same level of protection.
- Encryption
- We use SSL/TLS encryption to protect data in transit. Your data is encrypted when transmitted between your device and our servers.
- Data at Rest
- We encrypt sensitive data stored on our servers. Access is restricted to authorized personnel only.
- KYC Data
- Identity documents and proof of address are stored securely and accessed only during verification and compliance reviews.
Cookies and Tracking on reina
We use cookies to enhance your experience on reina. Cookies are small files stored on your device that help us remember your preferences, keep you logged in, and track your activity on our platform. We use session cookies (which expire when you close your browser) and persistent cookies (which remain until you delete them). We do not use cookies to track you across other websites.
You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when a cookie is being set. If you disable cookies, some features of reina may not work properly. We do not use third-party tracking tools like Google Analytics on reina. We collect activity data directly from your interactions with our platform.
Your Rights Regarding Your Data on reina
You have the right to access your personal data. You can request a copy of all data we hold about you by contacting our support team. We will provide this information within 14 days. You have the right to correct inaccurate data. If you notice an error in your account information, contact us and we will update it. You have the right to request deletion of your data, subject to legal and regulatory obligations. We may retain some data for compliance purposes even after you request deletion.
You have the right to object to certain uses of your data. For example, you can opt out of promotional emails. You have the right to data portability—we can provide your data in a structured, machine-readable format. If you believe we have mishandled your data, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
Security Measures on reina
We implement industry-standard security measures to protect your data. Our platform uses SSL/TLS encryption for all data in transit. Sensitive data is encrypted at rest on our servers. We use firewalls, intrusion detection systems, and regular security audits to prevent unauthorized access. We limit access to your data to authorized personnel only, and we require strong authentication for anyone accessing sensitive systems.
We conduct regular security assessments and penetration testing to identify and fix vulnerabilities. We maintain incident response procedures to address any data breaches quickly. If we discover a breach that affects your data, we will notify you as required by law. No security system is completely risk-free, but we undertake reasonable measures to protect your information.
Contact and Data Subject Requests on reina
If you have questions about our privacy practices, want to exercise your data rights, or believe we have mishandled your data, contact our support team. We respond to all data subject requests within 14 days. You can also contact the data protection authority in your jurisdiction if you believe we have violated your privacy rights. Our commitment is to handle your data transparently and securely, in compliance with applicable law.
Our Privacy Commitment on reina
We collect your data only to operate reina and comply with law. We do not sell your data, share it with unrelated third parties, or use it for purposes beyond what we describe here. We encrypt your data, store it securely, and access it only when necessary. We respect your privacy rights and provide you with control over your information.
Our privacy policy applies to all users of reina, regardless of location. If you are based in Jakarta, Surabaya, Bandung, Medan, or elsewhere, we apply the same data protection standards. Our services are available only where local law permits. Verify that your access to and use of reina comply with your jurisdiction's regulations and privacy laws.
If you have questions about how we handle your data or want to exercise your privacy rights, contact our support team. We are committed to protecting your privacy and responding to your concerns promptly.