reina Terms of Use
When you access reina, you enter into an agreement with us about how our platform operates, what we expect from you, and what you can expect from us. These terms set out the rules for account creation, deposits and withdrawals, bonus eligibility, dispute handling, and the jurisdiction limits that apply to our services. We've written them to be clear and fair, reflecting how we actually run reina day to day.
Our services are available only where local law permits. Users are responsible for verifying that their access to and use of reina comply with their own jurisdiction's regulations. We do not offer our services in jurisdictions where online wagering is prohibited. If you're based in Jakarta, Surabaya, Bandung, Medan, or elsewhere, you must confirm that reina is legally accessible in your location before you proceed.
This guide covers the key terms that govern your relationship with reina. For the full legal text, refer to our complete Terms & Conditions document. If you have questions about any term or how we apply it, contact our support team.
Account Opening and Eligibility on reina
To open an account on reina, you must be at least 18 years old and legally permitted to use our platform in your jurisdiction. We require you to provide accurate personal information during registration—your name, date of birth, email, and phone number. This information helps us verify your identity and comply with anti-money-laundering regulations. We do not share your personal data with third parties except where required by law or to process your payments.
Once you've registered, we conduct a verification process. You'll be asked to provide identity documents (such as a national ID or passport) and proof of address. This Know Your Customer (KYC) process typically completes within 24 hours. Until your account is verified, you cannot deposit funds or place wagers. We take verification seriously because it protects both you and reina from fraud and unauthorized access.
Deposits, Withdrawals, and Payment Methods on reina
We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers from mobile banking, local payment, online payment, and e-wallet. Deposits are credited to your reina account balance immediately or within minutes, depending on your payment method. We do not charge deposit fees. Your balance is held in a segregated account and is not used for reina's operational expenses—it remains yours to wager or withdraw.
Withdrawals are processed to the same payment method you used to deposit. If you deposited via mobile banking, your withdrawal goes back to local payment. We process withdrawal requests in the order received, subject to standard verification windows. We do not guarantee instantaneous processing, but most withdrawals are completed within 24 hours. If your withdrawal is delayed, contact our support team to check the status.
Bonus Terms and Conditions on reina
We occasionally offer bonuses to new or existing players. Any bonus offer comes with specific terms: eligibility criteria, wagering requirements, expiration dates, and game restrictions. For example, a bonus may only apply to certain sports markets or live-dealer tables, not to all games. You must meet all stated requirements before you can withdraw bonus funds. If you fail to meet the requirements before the bonus expires, the bonus is forfeited.
Bonuses are not guaranteed and may be withdrawn or modified at any time. We reserve the right to cancel a bonus if we detect abuse, such as placing opposing wagers to guarantee a profit regardless of outcome. We also reserve the right to void any wagers placed using a bonus if we believe they violate the bonus terms.
- Wagering Requirement
- The amount you must wager before bonus funds become withdrawable. For example, a 5x requirement means you must wager five times the bonus amount.
- Bonus Expiration
- The deadline by which you must use the bonus. After this date, unused bonus funds are removed from your account.
- Eligible Games
- The specific games or markets where bonus funds can be used. Some bonuses apply only to sportsbook, others only to live-dealer or slots.
Wager Settlement and Dispute Resolution on reina
When you place a wager on reina, it settles according to the official result of the underlying event. For football matches like Liga 1 or Piala AFF, we use the result declared by the league or tournament organizer. For live-dealer games, settlement is immediate once the dealer closes the round. For slot games, settlement occurs when the spin completes. If a match is postponed or cancelled, we void the wager and return your stake to your balance.
If you believe a wager has been settled incorrectly, you have 14 days to raise a dispute. Contact our support team with details of the wager, the result you believe is correct, and your evidence. We review all disputes against our records and the official result. If we find an error, we correct your account. If we find no error, we explain our decision. We aim to resolve all disputes within 7 days.
Account Security and Responsible Use on reina
You are responsible for keeping your reina login credentials confidential. Do not share your password or two-factor authentication codes with anyone. If you suspect unauthorized access to your account, contact us immediately. We will secure your account and investigate the incident. If unauthorized wagers were placed, we will review them and take appropriate action.
We expect you to use reina for entertainment purposes only. Do not use automated tools, bots, or scripts to access our platform or place wagers. Do not attempt to exploit system vulnerabilities or manipulate odds. Do not place wagers on behalf of others or allow others to use your account. Violation of these rules may result in account suspension or permanent closure, and forfeiture of your balance.
Jurisdiction and Limitation of Liability on reina
reina operates under the laws of the jurisdiction where our platform is licensed. Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. If you access reina from a prohibited jurisdiction, you do so at your own risk, and we are not liable for any consequences.
To the extent permitted by law, reina is not liable for indirect, incidental, or consequential damages arising from your use of our platform. This includes loss of profits, loss of data, or business interruption. Our total liability to you is limited to the amount of your account balance at the time of the claim. These limitations apply to all claims, whether based on contract, tort, or any other legal theory.
Changes to Terms and Service Availability on reina
We may update these terms at any time. Changes take effect when we post them on our website. Your continued use of reina after changes are posted constitutes acceptance of the new terms. We may also suspend or discontinue any service, game, or payment method without notice if we believe it is necessary for legal, security, or operational reasons.
If you do not agree with our terms or any changes we make, you may close your account and request a withdrawal of your balance. We will process your withdrawal according to our standard procedures.
Your Rights and Our Commitments on reina
We commit to operating reina fairly and transparently. We use certified random number generators for slot games and live-dealer outcomes. We display odds clearly before you place a wager. We settle wagers according to official results. We process withdrawals promptly. We protect your personal data with industry-standard encryption. We respond to support inquiries within 24 hours.
You have the right to close your account at any time. You have the right to request a copy of your personal data. You have the right to dispute a wager settlement. You have the right to withdraw your balance, subject to verification and applicable regulations. You have the right to contact our support team if you have questions or concerns about your account or our service.
Our services are available only where local law permits. Verify that your access to and use of reina comply with your jurisdiction's regulations. If you have questions about these terms or how we apply them, contact our support team or visit our FAQ.